FAQs

Frequently asked questions

What is Flipcause?

Flipcause provides nonprofits with the technology and training they need to optimize their development programs.


By combining cutting-edge nonprofit technology with ongoing support and Concierge Services from a Success Team, Flipcause will empower your nonprofit to increase supporter engagement and advance your mission.


Technology

At Flipcause, we believe that all nonprofits, regardless of their budget, should have access to the online engagement tools needed for success in today’s digital world. Our comprehensive suite of tools includes everything your nonprofit needs to engage supporters, from recurring donations and event ticketing to volunteer management and crowdfunding campaigns—all integrated seamlessly to a custom-built mobile-responsive website, or to your existing website. And all of your supporter activity automatically funnels into your Flipcause Contact Database. By Centralizing all these fundraising tools in one place, Flipcause significantly reduces the time it takes to perform fundraising tasks, reduces labor costs, and eliminates manual data entry.


Support

Flipcause is not just another software product. Every Flipcause account comes with a Success Team of knowledgeable, friendly people to help you every step of the way. From setting up your integration to creating and managing campaigns, we’re here to help!

Who can use Flipcause?

Flipcause was designed specifically for 501(c)3 nonprofits, schools, and other community organizations. However, if you’re not a nonprofit, but are a socially conscious business, individual, or other organization with a valid Tax ID number, we may be able to help you. Contact us here, and a community development representative will contact you shortly.

How do I get started?

Sign up for a 7-day free trial by clicking the button on the header above. A Flipcause community development representative will contact you within 24 hours to show you a demo of our software and set up your account.

What types of fundraising campaigns do you offer?

Our full suite of online engagement tools includes:

  • Donations & Payments

  • Subscriptions

  • Events, Ticketing, and Registrations

  • Volunteer Registration

  • Sponsorships

  • Peer-to-Peer Fundraisers

  • Reward-Based Crowdfunding Campaigns

  • Online Store


All of these campaign types can easily be added or removed from your organization’s website and managed from your Flipcause cloud dashboard in real time. Only the tools you are utilizing will display on your site, so keeping your site updated and relevant is easy, even if you don’t have a technological bone in your body!

Does Flipcause gather information from our supporters?

We have the utmost respect for your supporters' privacy. Only the data you choose to request from your donors will be collected. Your supporter information is stored in your secure database and belongs to your organization. No data is ever transmitted or sold to third parties.

We do not have tech-savvy organizational members. Do you create and handle the development of the products you are offering?

Flipcause was created by designers and developers with years of nonprofit fundraising experience. From the beginning, it has been our goal to create a product that is incredibly easy to use, even for those with no technical expertise. That being said, we’d be more than happy to help you set up a great fundraising page and install our technology on your website. After the initial installation, we don’t leave you in the dark. Your Success Team will help you create new campaigns year-round.

Where is the money we generate held? How fast am I able to withdraw those funds?

The funds that you raise are held in your secure, integrated Merchant Account. Your organization’s authorized point of contact can withdraw the available balance at any time via direct deposit to your organization’s bank account.

Can I accept recurring donations through Flipcause?

Yes! Recurring donations and subscription management compose the backbone of Flipcause’s fundraising philosophy. By offering your donors the ability to easily give in monthly, quarterly, or annual increments, your organization can ensure sustainable, predictable revenues. All recurring donors are stored in a centralized subscriber management center, where you can easily edit their payment information and contribution type. Flipcause software automatically charges these donors and issues white-labeled, personal receipts. Donors are able to cancel and change their payment information through secure tokenized links without having to contact your organization, making the management of your recurring donations incredibly simple.

Can I recruit volunteers through Flipcause?

Yes! It's easy to get the volunteer information you need by creating a form with custom questions. In addition to volunteer applications, you can also set up volunteer positions and shifts. You can print or download your registered volunteer information in the Reports area.

Can I sell event tickets with Flipcause?

Yes! We know from experience that events are a fantastic way to raise money and awareness for your cause. You can sell unlimited, multi-tiered event tickets right through your fundraising page, as well as list free event tickets. Flipcause is a great place to list tickets to your fundraising events, as you don't need to refer donors to an external site. Our secure payment processor requires no additional accounts, so everything is streamlined into a centralized database. You can print or download your event guest lists in the "Reports" section of your Dashboard. PDF event tickets are automatically sent to all registered guests. Click here to learn more about listing and selling event tickets.

Can I sell merchandise through Flipcause?

Yes! With our built-in e-commerce Gift Shop, you can easily list merchandise and gifts right on your website. Great gifts include personal thank-yous and recognition for contributing, goods and services related to your organization, and coupons, gift certificates, or discounts on products or services related to your cause. You may not sell the following: pornography, firearms, illegal or prescription drugs, real estate, entry into a raffle or contest, or monetary returns on investment, such as shares of a company, profits, or loan repayment.

Can I throw crowdfunding campaigns with Flipcause?

Yes! Short-term crowdfunding campaigns that focus on a particular goal and target mission are a great way to raise funds, especially when used in conjunction with other longer-term fundraising tools, such as recurring donations and events. Flipcause offers your organization the ability to throw unlimited reward-based crowdfunding campaigns, without the hefty fees charged by many crowdfunding websites. Plus, your crowdfunding campaigns will be seamlessly integrated into your existing website, so you don’t have to refer donors to another site and risk losing their donations. Click here to learn more about reward-based crowdfunding with Flipcause.

Does Flipcause offer tax-deductible receipts?

Donations to all registered 501(c)(3) nonprofit organizations are tax deductible by law. Flipcause sends a tax deductible receipt custom-branded to your organization to all supporters upon contributing. For tax deductible receipts to be valid, the bank account set up for direct deposit must match your organizations name and EIN. Flipcause vets all organizations that sign up to ensure compliance with IRS nonprofit status.

Can I accept contributions from international supporters?

Yes! Flipcause’s secure payment processor can accept international payments without any additional charges. You will need a valid US bank account in order to withdraw funds.

How do I know my personal information is secure?

Flipcause takes data security very seriously. The first step we take to securing sensitive information is never storing credit card data in our database. All payments are processed through a Level 1 PCI compliant payment processor, the highest level in the payment industry. Flipcause also utilizes HTTPS protocol for SSL security, ensuring that all data transfer from your computer to our servers are encrypted. To learn more, check out our Security Page.

What supporter data can I collect?

Flipcause allows you to easily select what information you’d like to collect from your supporters. You can choose any or all of the following information to collect from your supporters: Name, Email Address, City, State, Zip Code and Phone Number, along with unlimited custom questions on all forms. It’s up to you - collect as much or as little information as you need!

Does my organization receive notifications when a supporter donates, volunteers, shops or purchases an event ticket?

By default, you receive an email notification any time a supporter sends a private message, volunteers, donates to your organization, makes a shopping contribution, purchases an event ticket, or joins your mailing list. It’s exciting to hear about all interactions with your campaign! However, if you wish to receive less emails, you can easily manage these notification preferences on your Flipcause dashboard under “Settings”.

Do Flipcause’s fundraising tools work on mobile devices?

Yes. Flipcause’s campaign websites and integrated fundraising widget are optimized for mobile sites. You can easily access any of the fundraising tools through your mobile device.

How does Flipcause handle chargebacks and refund requests?

Refunds are provided upon the request of the supporter and/or your organization. Typically, refunds are processed immediately and will be reflected on your organization’s dashboard. For chargebacks, a $25 non-refundable fee is charged for each dispute regardless of the outcome. Flipcause is transparent in the handling of any chargeback dispute with your organization and supporters. We will make every attempt to rectify the dispute as soon as possible.

What makes Flipcause different from other fundraising solutions?

While there are several point solutions out there built for specific fundraising purposes, Flipcause is the first to centralize a full suite of essential fundraising technology directly on your website. We make it incredibly easy for your network to support your organization while being affordable enough to help your nonprofit grow.

Why should my organization use Flipcause?

Flipcause provides high-touch unlimited human support, the most functionality in one place, the highest security and fraud protection - and all at the lowest cost. We will even build and maintain a website for you, free. We go above and beyond because our mission is to empower small nonprofits to better engage their communities and fund their causes, regardless of budget or technical expertise.

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